Using Ticqex
Internal notes
Staff-only comments on tickets, separate from the customer-facing thread.
Every ticket has a comments section for internal collaboration. Comments:
- are visible to staff only — never sent to the customer,
- support markdown,
- work on both task and conversation tickets,
- are available over API and MCP, so AI agents can leave notes too.
The display order (oldest or newest first) is configurable in Board settings.
Use comments for triage notes, handoffs between humans and agents, and anything that shouldn't appear in the email thread.