Using TicqexSettings
Settings overview
What can be configured in Ticqex, and who can configure it.
Settings live at /settings. What you see depends on your role:
- Admin — all organization settings: Board, Custom fields, Email (when the channel is enabled), API & MCP, and Appearance.
- Agent — Appearance only. Organization settings require an admin.
Sections
| Section | What it configures |
|---|---|
| Board | Status columns, tags, comment thread order, copy-context export |
| Custom fields | Ticket and contact field definitions, visibility, ordering |
| Thread order, default inbound status, signature, snippets | |
| API & MCP | API keys and agent connection snippets |
| Appearance | Light / dark / system theme |
Channel-specific sections (like Email) only appear when that channel is enabled in the deployment's activation config.
Settings over API
Admin global settings are also readable and patchable over the REST API and MCP — including visible statuses, the default inbound status, ticket field visibility, signature, and thread orders. This means agents can reconfigure the workspace programmatically.