Using TicqexSettings
Email settings
Thread order, default inbound status, signature, and snippets.
This section only appears when the email channel is enabled in the activation config.
Email thread order
Display conversation threads oldest-first or newest-first.
Default inbound status
The status column where new tickets from inbound email land. Pick your triage lane here.
Email signature
An org-wide signature appended to every outbound reply.
Snippets
Canned responses available from the compose picker. Create as many as you need — greetings, common answers, closing lines. Snippets are also manageable over API and MCP, so agents can maintain them.